- Proven experience working in a Telesales or sales role for 1 or more years. (Preferably same industry).
- Proven track record of successfully meeting sales quota preferably over the phone.
- Have previous experience in selling IT products. (Preferably hardware)
- Great interpersonal, communication, presentation, and negotiation skills.
- Proficiency in all Microsoft Office applications and CRM software.
- Ability and willingness to learn about products and services specifications and benefits.
- Initiating sales with potential customers and qualifying prospects over the phone.
- Keeping up to date on all products and informing customers of new products.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Take and accurately process orders.
- Assisting in resolving customer complaints/disputes.
- Builds repeat sales through strong customer relationships by focusing on customers’ wants and needs.
- Updating customer details thru CRM.