Responsibilities:
- Diagnoses and troubleshoots hardware problems, computer repairs, desktops and laptops.
- Repairs computers, peripherals and network equipment in order to maintain a functional operating work environment. Inspects computer and network equipment, requiring specialized computer repair and troubleshooting skills, to identify and verify repair needs
- Provides post- sales support to the client and will make sure that the expected turn-around time will be achieved.
- Applies best practices in implementing and providing support and recommendation.
- May provide onsite technical support to clients.
- May be required to attend vendor sponsored trainings to ensure that product knowledge and skills are always updated.
- Prepares documentation of service requests and maintains a high level degree of customer service to ensure total customer satisfaction.
Qualifications:
- Preferably graduate of 2-year IT/Computer Vocational course or with Certificate courses in computer networking and hardware.
- At least 1 year experience in doing technical support and service is required.
- Familiar with operating systems such as Windows and other various software installations.
- Experience in board level, laptop, desktop and server trouble shooting is required.
- Experience in Printer and Scanner repairs (Dotmatrix, Inkjets and Laserjets).
- Working Knowledge in Windows Registry and Printer Drivers.
- With Strong Technical and Analytical Skills.
- Ability to work well under pressure in a fast-paced environment.
- Ability to adapt to change in procedures and priorities.
- Good customer service orientation.
- Responsible, proactive and able to work with minimum supervision.
- Demonstrate problem-solving strategies and practical knowledge.
- Patient and able to spend long hours in troubleshooting the problem and willing to do field work.
- Must be able to help non-technical people to understand and use complex equipment and software.
