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Technical Engineer

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  • Technical Engineer

Job Description

Responsibilities:

  • Diagnoses and troubleshoots hardware problems, computer repairs, desktops and laptops.
  • Repairs computers, peripherals and network equipment in order to maintain a functional operating work environment. Inspects computer and network equipment, requiring specialized computer repair and troubleshooting skills, to identify and verify repair needs
  • Provides post- sales support to the client and will make sure that the expected turn-around time will be achieved.
  • Applies best practices in implementing and providing support and recommendation.
  • May provide onsite technical support to clients.
  • May be required to attend vendor sponsored trainings to ensure that product knowledge and skills are always updated.
  • Prepares documentation of service requests and maintains a high level degree of customer service to ensure total customer satisfaction.

Qualifications:

  • Preferably graduate of 2-year IT/Computer Vocational course or with Certificate courses in computer networking and hardware.
  • At least 1 year experience in doing technical support and service is required.
  • Familiar with operating systems such as Windows and other various software installations.
  • Experience in board level, laptop, desktop and server trouble shooting is required.
  • Experience in Printer and Scanner repairs (Dotmatrix, Inkjets and Laserjets).
  • Working Knowledge in Windows Registry and Printer Drivers.
  • With Strong Technical and Analytical Skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to adapt to change in procedures and priorities.
  • Good customer service orientation.
  • Responsible, proactive and able to work with minimum supervision.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Patient and able to spend long hours in troubleshooting the problem and willing to do field work.
  • Must be able to help non-technical people to understand and use complex equipment and software.

Application Form

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