Responsibilities:
- Diagnoses and troubleshoots hardware problems, computer repairs, desktops, and laptops.
- Repairs computers, peripherals, and network equipment to maintain a functional operating work environment. Inspects computer and network equipment, requiring specialized computer repair and troubleshooting skills, to identify and verify repair needs
- Provides post-sales support to the client and will make sure that the expected turn-around time will be achieved.
- Applies best practices in implementing and providing support and recommendation.
- May provide onsite technical support to clients.
- May be required to attend vendor-sponsored training to ensure that product knowledge and skills are always updated.
- Prepares documentation of service requests and maintains a high-level degree of customer service to ensure total customer satisfaction.
Qualifications:
- Preferably graduate of 2-year IT/Computer Vocational course or with Certificate courses in computer networking and hardware.
- At least 1-year experience in doing technical support and service is required.
- Familiar with operating systems such as Windows and other various software installations.
- Experience in board-level, laptop, desktop, and server troubleshooting is required.
- Experience in Printer and Scanner repairs (Dot-matrix, Inkjets, and Laserjets).
- Working Knowledge in Windows Registry and Printer Drivers.
- With Strong Technical and Analytical Skills.
- Ability to work well under pressure in a fast-paced environment.
- Ability to adapt to changes in procedures and priorities.
- Good customer service orientation.
- Responsible, proactive, and able to work with minimum supervision.
- Demonstrate problem-solving strategies and practical knowledge.
- Patient and able to spend long hours troubleshooting the problem and willing to do fieldwork.
- Must be able to help non-technical people to understand and use complex equipment and software.
