Account Manager

JOB SUMMARY:

Under the direct supervision of the Group Sales Manager, the position is primarily responsible for managing corporate accounts that belong to the top 500 & 1000 corporations. Tasks include developing well-researched solutions for client’s business needs and immediately addressing all their issues and concerns to ensure revenue and a long-term business relationship.

DUTIES AND RESPONSIBILITIES:

Account Management

1. Generates revenue through sales of products and services that include the following:

• Volume products (Computers, parts, and peripherals)
• Security Solutions (Endpoint Security, Gateway Security Solutions)
• Network Solutions (Switches, Routers, Network Management Solutions)
• Servers and Backup Storage
• Document Imaging Solution
• Other products and solutions that might be taken up by the company in the future

1. Maintains and strengthens the relationship of existing accounts. Delivers revenue targets every month.
2. Identifies and secures new accounts by targeting new markets, profiling and presentations.
3. Employs and implements the opportunity acquisition process in vying for opportunities, which includes the following:

• Follows through leads by securing an appointment with the potential opportunity.
• Conducts preliminary product presentation, understands and identifies requirements, and determines client acquisition process, decision-makers, and competition.
• Formulates strategy on the solutions to be used, pricing, packaging, sales process, and decision maker to improve chances of closing the opportunity.
• Conducts and facilitates Standard POC Process, if required, which includes Solution Presentation, Pre POC agreement, Actual POC exercise, Demo Agreement Form, and POC Evaluation for none-Solution Products. For Solutions, coordinates and facilitates POC Process through Product Managers and CSD Department.
• Negotiates and comes to an agreement with clients regarding the details of the solution provisioning, including but not limited to pricing, after-sales support, packaging, availability, delivery, and terms of payment.
• Secures approval of Supervisor/S&M Manager for the lowest allowable percentage margin for proposals as well as other extraordinary concerns.
• Facilitates PO, Payment Terms, and Delivery procedure/schedule, which may include liaising with suppliers to check on the progress of existing orders.
• Ensures accurate Sales Requisition to avoid an error for a purchase order.
• Ensures and coordinates delivery procedures as per agreed conditions of the purchase
• Secure acceptance and conduct post evaluation survey (to ensure client satisfaction)
• Maintains a healthy relationship with clients by identifying, helping, and fulfilling their needs and requirement.

Administrative

1. Attends sales meetings and reports progress of activities as required by the Supervisor.
2. Submits timely and quality sales reports and other documentation as required:

– Sales Status reports

– Lead Generation updates

– Client Call forms

– Profiling forms

1. Develops forecasts and projections every month to establish/support sales and activity targets.

Others

1. Represents the organization in trade exhibitions, events, and demonstrations as required.
2. Studies and adheres to internal procedures, policies, systems, and methodologies.
3. Performs other duties that may be assigned from time to time.
4. Graduate of any Bachelor’s Degree course.

JOB SPECIFICATIONS:

• Graduate of any bachelor’s degree course. (Preferably IT course)
• Preferably with experience working in a sales role for 1 or more years in selling IT solutions/products. Fresh graduates with good scholastic records may be considered.
• Strong client management skills and ability to keep commitments.
• Strong listening and questioning skills.
• Strong motivation and a positive approach to analyzing new business opportunities.
• Excellent communication skills in all disciplines, including written and oral.
• Capable of hands-on problem-solving, with the ability to generate ideas and solutions.
• Ability to lead the project, use own initiative and pay close attention to detail.
• Ability to cope with challenges and demands.
• Excellent time management skills.
• People-oriented with excellent interpersonal skills
• Capable of working independently and as part of a team.
• Ability to compose professionally constructed documents using MS Office (Word, Excel, and PowerPoint)
• Proficiency in CRM software.
• Self-motivated and driven to achieve Goals
• Fast learner and with a good working attitude