ROLE OVERVIEW
This role is key to keeping our customer support operations running smoothly. You’ll handle calls, manage service tickets, coordinate schedules, and support daily office tasks in a fast-paced team environment.
KEY RESPONSIBILITIES
- Answer and route incoming calls, take messages, update the phone directory, and handle outgoing mail and document distribution.
- Perform clerical tasks such as encoding service documents, logging calls, and managing service-related paperwork.
- Monitor and log monthly office supply requests and usage, and prepare reports on consumed, pending, and requested items.
- Create, manage, and track service tickets; ensure engineers’ schedules are updated and properly coordinated with clients.
- Record petty cash reimbursements, safekeep project documents, and follow up on pending job orders and technical services.
- Assist in maintaining service desk performance and support the team during absences.
- Handle customer complaints and escalate issues when needed.
- Generate reports for job order status, SLA performance, and supply tracking.
- Perform other tasks as assigned.
QUALIFICATIONS:
- Graduate of any computer related courses.
- Must have at least 6 months work experience in handling customers and doing administrative jobs. Fresh graduates with good scholastic records may also be considered.
- Excellent Customer Service skills.
- Good communication skills both in written and verbal, and with pleasing personality.
- Good organizational and interpersonal skills.
- Has basic knowledge in Microsoft Office applications (Word, Excel and Powerpoint)
If you’re tech-savvy, organized, and enjoy helping people, this is a great opportunity to grow your skills and be part of a supportive team.
